Patient & Visitor
Rights & responsabilities
We welcome family members and friends to spend time with patients.
Visitor restrictions may be necessary in some instances, however, when requested by the patient, for a legal reason, or for patient health and safety.
We respects your privacy and is committed to protecting the privacy of your health information. We understand that medical information about you and your health is very personal and we will not use or disclose your health information to others unless you authorize us to do so or unless we are permitted or required by law to do so.
The cafe is located near the hospital and serves employees, patients and visitors. Visitors can inquire about purchasing a meal from our cafeteria through the hospital nurses station, or through telephone service.
Intensive Care Unit & Cardiac Care Units | 11 am to12 pm | 3 pm to 4 pm
All visitors must be accompanied by one parent
Patients have the right to:
- Receive considerate, respectful and compassionate care in a safe setting regardless of your age, gender, race, national origin, religion, sexual orientation, gender identity, or disabilities.
- Receive care in a safe environment free from all forms of abuse, neglect, or mistreatment.
- Be called by your proper name and to be in an environment that maintains dignity and adds to a positive self-image.
- Be told the names of your doctors, nurses, and all health care team members directing and/or providing your care.
- Have a family member or person of your choice and your own doctor notified promptly of your admission to the hospital.
- Have someone remain with you for emotional support during your hospital stay, unless your visitor’s presence compromises your or others’ rights, safety or health.
- Be told by your doctor about your diagnosis and possible prognosis, the benefits and risks of treatment, and the expected outcome of treatment, including unexpected outcomes.
- Have your pain assessed and be involved in decisions to treat it.
- Be free from restraints and seclusion in any form that is not medically required.
- Expect full consideration of your privacy and confidentiality in care discussions, exams, and treatments.
- Make an advance directive, appointing someone to make health care decisions for you if you are unable. If you do not have an advance directive, we can provide you with help to complete one.
- Be involved in your discharge plan. You can expect to be told in a timely manner of the need for planning your discharge or transfer to another facility or level of care. Before your discharge, you can expect to receive information about follow-up care that you may need.
- Receive detailed information about your charges.
- Give or refuse consent for recordings.
You are expected to:
- Provide complete and accurate information, including your full name, address, home telephone number, date of birth, Social Security number, insurance carrier and employer, when it is required.
- Provide the hospital or your doctor with a copy of your advance directive if you have one.
- Provide complete and accurate information about your health and medical history, including present condition, past illnesses, hospital stays, medicines, vitamins, herbal products, and any other matters that pertain to your health, including perceived safety risks.
- Ask questions when you do not understand information or instructions. If you believe you can’t follow through with your treatment plan, you are responsible for telling your doctor. You are responsible for outcomes if you do not follow the care, treatment and services plan.
- Actively participate in your pain management plan and to keep your doctors and nurses informed of the effectiveness of your treatment.
- Valuables at home and only bring necessary items for your hospital stay.
- Treat all hospital staff, other patients and visitors with courtesy and respect; abide by all hospital rules and safety regulations; and be mindful of noise levels, privacy and number of visitors.
- Provide complete and accurate information about your health insurance coverage and to pay your bills in a timely manner.
- You have the responsibility to keep appointments, be on time, and call your health care provider if you cannot keep your appointments.
Monday to Sunday